Solutions Group Manager

7 days ago


Westborough, Massachusetts, United States United Site Services Full time
About Us

United Site Services is a leading provider of comprehensive site services, dedicated to creating strategic partnerships that drive project and event success. Our industry expertise, excellence in process management, and commitment to corporate responsibility are key pillars of our value proposition, supported by best-practice programs.

Our Team

Our diverse team consists of field technicians, customer care representatives, sales professionals, and functional experts, all working together to ensure a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

The Role

We are seeking a Solutions Group Specialist to manage the quote-to-cash process for Solutions Group clients, ensuring customer satisfaction and eliminating credits. The successful candidate will deliver a seamless order-to-cash experience, handling customer requests from sales, service, and billing with speed, efficiency, clarity, and quality.

Key Responsibilities
  • Manage the end-to-end account management of assigned Solutions group book-of-business
  • Collaborate with Customer Onboarding team to ensure orders are accurately assigned to customer accounts
  • Own the complete order lifecycle through effective management of quote-to-order conversions, order amendments, quoting, invoice validation, and collection assistance
  • Act as liaison between internal and external customers to ensure customers' needs are met and excellent service is delivered
  • Oversee management of purchase orders, purchase order funds, general pricing, and contracts
  • Review invoices for accuracy around pricing, products, and service frequencies prior to releasing to customers
  • Monitor outstanding bills to ensure timely payments received
  • Serve as subject matter expert for USS products and services
Requirements
  • Minimum 2-year associate degree or equivalent combination of education and experience in Business Administration, Finance, Accounting
  • Minimum 3 years of experience in customer services, order management, billing, and collections or sales operations preferred
Skills and Qualifications
  • Excellent written and verbal communication skills
  • Analytical and process-oriented
  • Solid understanding of basic bookkeeping and accounting payable principles
  • Excellent client-facing service experience and problem-resolution skills required
  • Experience in Salesforce preferred
  • Able to independently manage and prioritize workload
  • Highly detail- and quality-oriented with a focus on thoroughness and accuracy
Salary and Benefits

We offer a competitive salary range of $45-$55 per hour, depending on experience, plus a comprehensive benefits package including paid time off, paid holidays, medical/pharmacy, dental, vision, short-term and long-term disability insurance, life insurance, and employee assistance program (EAP).

EEO Statement

United Site Services is an equal opportunity employer. We prohibit discrimination against any applicant or employee based on any legally recognized basis, including race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed servicemember status, or any other protected status under federal, state, or local law.



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