Loan Servicing Manager
4 weeks ago
Job Summary:
As a Loan Servicing Manager at Freedom Credit Union, you will be responsible for performing complex loan servicing functions under the general supervision of the Loan Servicing Manager. You will have thorough knowledge of policies, procedures, and guidelines concerning areas of job responsibilities and provide quality service to members while servicing mortgage, consumer, and commercial loans.
Key Responsibilities:
- Respond to Credit Bureau disputes and track Notice of Errors and Information Requests.
- Work closely with COCC - Loans on loan product updates and creation.
- Process and track bankruptcies, non-accrual loans, charge-offs, loan modifications, and trouble debt restructuring in support of the collections department.
- Monitor daily loan exception reports and process life and disability claims and insurance claims.
- Responsible for serviced loan reporting, force-placed hazard and flood insurance monitoring, rate index change maintenance, and year-end tax reporting.
- Supervise Loan Servicing Associates in the absence of the Loan Servicing Manager.
Requirements:
- 5 to 10 years of financial operations or similar experience, including time spent in preparatory positions.
- 5 years in a loan service role.
- Computer experience necessary with knowledge of credit union systems.
- Bachelor's degree in a business administration or related field or the equivalent combination of education and experience.
Interpersonal Skills:
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations, and explanations with members, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature are a normal part of the day-to-day experience.
Communications can involve motivating, influencing, educating, and/or advising others on matters of significance. Demonstrated knowledge of industry rules and regulations related to Bank Secrecy Act, OFAC, Member Identification Policy, Truth in Savings, Truth in Lending, Regulation CC, Plastic Cards, and Funds Availability, etc. General capabilities in the use of personal computer-based business application software.
Will be required to work outside of scheduled hours to respond to position issues.
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