Insurance Account Manager
1 week ago
About the Role:
C1 Insurance Group is a dynamic and growing insurance agency seeking a highly skilled Insurance Account Manager to join our team. As an Insurance Account Manager, you will play a critical role in providing exceptional customer service, strengthening relationships with existing customers, and working with producers to maintain high customer retention.
Key Responsibilities:
- Provide exceptional customer service to ensure customer satisfaction and loyalty
- Strengthen relationships with existing customers through regular communication and proactive issue resolution
- Work closely with producers to maintain high customer retention rates and identify opportunities for growth
- Manage customer communication and documentation to ensure accuracy and timeliness
- Assist customers with coverage and billing questions, as well as process policy changes, updates to billing, cancellations, and reinstatements
- Facilitate the claims process as needed, ensuring prompt and efficient resolution
Requirements:
- Customer service background with a strong focus on problem-solving and communication
- Strong written and verbal communication skills, with the ability to effectively communicate with customers and internal stakeholders
- Detail-oriented and organized, with the ability to manage multiple priorities and deadlines
- Positive attitude and strong work ethic, with a commitment to delivering exceptional results
- Preferred: Bachelor's degree or insurance background, P&C insurance license and experience, and proficiency with Microsoft Office/Google Workspace
Why Join C1 Insurance Group:
C1 Insurance Group is a full-service risk management firm that has consistently grown double digits year over year since our inception in 2011. Our growth is driven by referrals from customers, centers of influence, and having great people to serve them. We offer a dynamic and supportive work environment, with opportunities for growth and development. Our compensation package includes an annual base salary, paid time off, paid holidays, and health insurance coverage.
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