Patient Experience Advocate

5 days ago


Lehi, Utah, United States Serenity Healthcare Full time
Job Overview

Serenity Healthcare is committed to revolutionizing mental healthcare by providing a patient-first culture.

About the Role

We are seeking a seasoned Revenue Cycle Supervisor to lead our internal team of billing specialists and drive process optimization across offices and functions.

Key Responsibilities
  • Lead an internal team of billing specialists for a multi-state provider group, fostering a positive and solution-oriented team culture.
  • Track and report on key performance indicators, ensuring timely claims submissions, denial management, and payment posting.
  • Drive billing process optimization, improve policies and procedures for decreasing Days in A/R, and ensure integrity and compliance in all collections-related processes.
  • C coordinate resolution of patient concerns regarding claims processing and billing issues, promoting a seamless patient experience.
  • Improve policies and procedures for decreasing Days in A/R, ensuring timely payments and revenue growth.
Requirements
  • A minimum of 3 years of people leadership experience, with at least 2 years in a billing-related setting, including employee selection, training, and performance management.
  • Excellent communication skills, with the ability to communicate areas for improvement and facilitate change within the team.
  • Experience with all areas of billing, including charge capture, payment posting, denial management, patient collections, and overfunded accounts.
  • Professional billing experience, preferably in mental health, with a focus on process development and continuous improvement.
  • Critical thinking, time management, detail orientation, excellent communication, and objectivity are essential qualities for this role.
What We Offer

We offer a competitive salary of $85,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package and opportunities for professional growth and development.



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