Digital Experience Strategist

4 weeks ago

Bellevue WA, United States T-Mobile Full time
Job Overview

We are a customer-obsessed company committed to delivering exceptional experiences for our customers.

As a Sr Product Marketing Manager, you will play a key role in creating digital experiences that exceed customer expectations.

You will lead the strategy and implementation of end-to-end customer experiences that meet their needs.

Using consumer and market insights, you will define and influence innovative experiences that increase customer satisfaction, drive sales, and reduce costs.

You will be empowered to experiment, learn, and optimize, with the support of cross-functional teams who ensure successful delivery of the strategy and digital experiences.

Key Responsibilities
  • Use strong analytical skills to understand end-to-end customer experiences across multiple channels and customer touch points.
  • Identify experience gaps to develop deep insights into customer needs and behaviors.
  • Develop hypotheses and create a test-and-learn plan for improving experiences and functionality across key areas in Digital.
  • Define the strategy to optimize key digital journeys based on the experience that's right for the customer and aligned to business priorities.
  • Represent the team in key leadership meetings by objectively looking at new business strategies and their impact in a digital-first environment.
  • Work with Digital Experience manager and product management to ensure proper reporting is set up to track experiences going to market.
  • Responsible for the overall direction, coordination, execution, and operations of projects to enhance the CX significantly and bring digital strategy to life.
  • Optimize in-market experiences to meet customer needs and channel KPIs through continual testing and adjusting based on customer feedback.

This role will specialize in creating premier digital experiences that support the T-Mobile brand by creating a space where customers prefer to shop online.

This role will use consumer insights, customer/frontline feedback, digital trends, and historical transaction data to craft a best-in-class experience for our customers.

As the business owner of digital strategy and experience, this role will develop a digital strategy and lead a cross-functional team to influence design and experience that ladders up to the concept ideated.

You will build a concept, sell the concept to senior leadership, and lead the end-to-end development of this strategy.

This role is available in our offices in Denver, CO; Bellevue, WA; Frisco, TX; Herndon, VA; Overland Park, KS, and Atlanta, GA.

T-Mobile is enjoying three days a week in-office collaboration.

  • Digital Community Strategist

    1 month ago

    Bellevue, Washington, United States T-Mobile Full time

    Job Title: Digital Community StrategistAbout the Role:We are seeking a highly skilled Digital Community Strategist to join our team at T-Mobile. As a key member of our internal communications team, you will be responsible for developing and implementing a comprehensive online community strategy that aligns with our company's goals and values.Key...

  • Content Strategist

    3 weeks ago

    Bellevue, United States T-Mobile Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Business Growth Strategist

    4 weeks ago

    Bellevue, WA, United States T-Mobile Full time

    Business Growth StrategistT-Mobile is seeking a highly skilled Business Growth Strategist to join our team. As a key member of our Advanced Solutions group, you will be responsible for driving business growth and fostering strong client relationships.Key Responsibilities:Develop and execute marketing campaigns and promotions based on market analysis and...

  • Fulfillment Operations Strategist, Customer Experience Pioneer

    4 weeks ago

    Bellevue, Washington, United States Amazon Services LLC Full time

    About the RoleWe are seeking a seasoned Fulfillment Operations Strategist to lead our Direct Fulfillment team in North America, driving operational excellence and growth through innovative supply chain management and vendor network development.ResponsibilitiesDevelop and integrate solutions to improve on-time shipping and speed across NA, working closely...

  • Senior Technology Strategist

    3 days ago

    Bellevue, Washington, United States Ericsson Full time

    Job OpportunityWe are seeking a highly skilled Senior Technology Strategist to join our team in North America.About the RoleThis is an exciting opportunity for a seasoned strategist to drive key projects and initiatives within our Strategy and Technology team. You will work closely with senior executives to develop and implement strategic plans, leveraging...

  • Senior Sustainability Strategist

    4 weeks ago

    Bellevue, Washington, United States Ampcus Full time

    Job Title: Senior Sustainability StrategistJob Summary:Ampcus Inc. is a leading provider of technology and business consulting services. We are seeking a highly motivated and experienced sustainability professional to join our team as a Senior Sustainability Strategist.Key Responsibilities:Develop and implement sustainability initiatives across our portfolio...

  • Application Support Engineer for Digital Logistics

    4 weeks ago

    Bellevue, Washington, United States Siemens Digital Industries Software Full time

    Job Family:Customer ServicesReq ID:436657Siemens Digital Industries Software specializes in the digital transformation of logistical processes.We are a leading IT provider in global supply chain management with a portfolio of end-to-end software and consulting solutions.Strategic consulting and analysis, cloud-based solutions, software: Siemens Digital...

  • Digital Marketing Program Manager

    4 weeks ago

    Bellevue, WA, United States ApTask Full time

    About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management....

  • Digital Marketing Manager

    3 weeks ago

    Seattle, WA, United States Aditi Consulting Full time

    Title: Paid Digital Media ManagerDuration: 6+ months with possibility of extension and conversionLocation: Seattle, WA - 3 days per week - HybridPay Rate: $48 - $50/hrDescription:As the Paid Digital Media Strategist, you will support media planning, execution, and reporting of paid media for in-person and virtual event marketing campaigns. This role requires...

  • Digital Product Visionary

    4 weeks ago

    Bellevue, WA, United States T-Mobile Full time

    Job SummaryWe are seeking a highly skilled Digital Product Visionary to join our team at T-Mobile. As a key member of our product management team, you will be responsible for developing and executing the product roadmap to drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and maintain a deep understanding of customer needs and...

  • Digital Advertising Specialist

    4 weeks ago

    Bellevue, WA, United States Chewy Full time

    Our Opportunity:At Chewy, we're seeking a skilled Account Manager to join our fast-paced Chewy Ads business. As a key member of our team, you'll play a central role in helping our brands reach Pet Parents with the right product at the right time.What You'll Do:Develop expertise on Chewy Advertising's solutions and help roll out new offerings.Act as a...

  • Principal Product Manager

    4 weeks ago

    Bellevue, Washington, United States Amazon Full time

    About the RoleAs a Principal Product Manager - Technical Strategist at Amazon, you will be responsible for developing and executing the technical vision for Amazon Flex. This involves strategizing and executing on the vision to build an engaging experience where delivery partners can find and get the work that fits their lifestyles and earning goals.Key...

  • Executive Customer Growth Strategist

    4 weeks ago

    Bellevue, Washington, United States Lumen Full time

    Unlock Customer PotentialThe Executive Customer Growth Strategist plays a pivotal role in driving customer success across the Lumen portfolio. This customer-facing position focuses on fostering long-term, value-based relationships with key decision-makers and influencers, ensuring our customers achieve their critical business objectives.Key...

  • Digital Business Lead

    4 weeks ago

    Bellevue, Washington, United States T-Mobile Full time

    About the RoleWe are seeking a highly skilled Digital Business Lead to join our team at T-Mobile. As a key member of our organization, you will be responsible for shaping the future state of digital through strategic vision and leadership.This role requires a strong understanding of business dynamics, consumer needs, and a combination of analytical and...

  • Product Innovation Strategist

    2 weeks ago

    Bellevue, Washington, United States Disability Solutions Full time

    At Disability Solutions, we're committed to fostering an inclusive and empowering work environment. As a key member of our Product, Experience Design & Innovation team, the Principal Product Designer for Ecommerce will play a pivotal role in shaping our digital products and experiences.The successful candidate will leverage their expertise to drive...

  • Apptio - Senior Product Strategist

    4 weeks ago

    Bellevue, WA, United States IBM Full time

    About the RoleWe are seeking a seasoned Product Manager to join our team at IBM. As a Product Manager, you will be responsible for owning multiple product areas or a standalone product, contributing to the strategy, steering growth and continuous improvement while embodying expertise in your product space.Key ResponsibilitiesProduct Ownership and Growth: Own...

  • Digital Business Manager

    4 weeks ago

    Bellevue, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Product Manager

    3 weeks ago

    Bellevue, United States Pan Asia Resources Full time

    Product Manager - Digital Bellevue, WA Job Description Summary: MoodysNWC is looking for someone passionate about changing the customer experience in the customer-obsessed technology consulting industry. This role will be responsible for developing and executing the strategy, roadmap experiences across App (IOS & Android)/ Web applications. The ideal...

  • Sr Digital Business Lead

    1 month ago

    Bellevue, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Digital Delivery Lead

    4 weeks ago

    Bellevue, Washington, United States HDR Full time

    Job DescriptionAt HDR, we strive to create a collaborative culture where each employee-owner is valued, respected, and empowered to bring their authentic selves to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves:...