Night Audit Clerk

6 days ago


ValdeReuil, Normandie, United States Wake Forest University Full time
Job Summary

We are seeking a highly skilled and detail-oriented Night Audit Clerk to join our team at Wake Forest University. As a Night Audit Clerk, you will be responsible for performing all front desk duties during the 3rd shift, including posting charges to accounts, maintaining cash receipts and bank statements, and communicating with all departments to ensure maximum satisfaction for guest service.

Key Responsibilities
  • Perform all desk clerk and related operations during the 3rd shift.
  • Post charges to accounts and maintain cash receipts and bank statements.
  • Send and receive faxes, and make copies.
  • Communicate with all departments to ensure maximum satisfaction for guest service.
  • Update systems with billing and housekeeping information.
  • Secure room and departmental keys; Perform nightly audit of all property keys.
  • Perform the final audit of each day's work.
  • Post bar bills, print, compile, and distribute daily reports.
  • Record all revenue transactions that have occurred since the last audit.
  • Oversee the details of all current group billing.
  • Direct guests on safety procedures for emergencies.
  • Work closely with security to ensure guest satisfaction throughout the early morning.
Requirements
  • High school graduate plus two years related experience, or an equivalent combination of education and experience.
  • Ability to interact with guests in a friendly and professional manner.
  • Excellent interpersonal and communication skills, both oral and written.
  • Ability to communicate with guests and staff via phone, radio, and face-to-face contact.
  • Ability to communicate effectively in the English language.
  • Demonstrated knowledge of customer service skills.
  • Ability to resolve conflict to guest satisfaction.
  • Knowledge of Graylyn's history and guest room features or ability to learn in a short period.
  • Demonstrated basic understanding of all operational departments and functions (training available).
  • Ability to operate Front Office software program (training available).
  • Proficiency in personal computer skills, troubleshooting computer errors and system problems, and relevant software applications including MS Office, the Internet, and email.
  • Ability to work independently during the 3rd shift.
  • Ability to ensure excellent attention to detail throughout all-night audit processes.
Accountabilities
  • Responsible for own work only.
  • Works independently much of the time.
  • Accountable for money issues.
  • Troubleshoots posting charges.
  • Problem-solves late-night guest needs.
Physical Requirements
  • Light work.
  • Standing, walking, talking, hearing, fingering.
  • Close visual acuity.
Environmental Conditions
  • Subject to inside environmental conditions.
  • Not substantially exposed to adverse environmental conditions.

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