Technical Support Specialist
1 week ago
Rose International is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring that their technical issues are resolved efficiently and effectively.
Key Responsibilities- Technical Support: Provide technical support to clients via phone, email, and remote desktop tools, troubleshooting and resolving technical issues related to hardware, software, and network connectivity.
- Issue Resolution: Diagnose and resolve technical issues, escalating complex problems to senior technical support staff as needed.
- Documentation: Maintain accurate and detailed records of technical support interactions, including issue resolution and customer feedback.
- Communication: Communicate technical information to clients in a clear and concise manner, ensuring that they understand the technical issues and the solutions provided.
- Team Collaboration: Collaborate with other technical support staff to share knowledge, best practices, and technical expertise, ensuring that our clients receive the highest level of technical support.
- Education: Bachelor's degree in Information Technology, Business Administration, or related field.
- Experience: Minimum of three years of experience in a technical support role, preferably in an educational environment.
- Skills: Basic knowledge of Windows and macOS operating systems, familiarity with common software applications, and understanding of network fundamentals.
- Certifications: CompTIA A+, Microsoft Certified: Fundamentals, or equivalent certifications preferred.
Rose International offers a comprehensive benefits package, including health insurance, retirement plan, and paid time off. For more information, please visit our website.
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