Senior Case Manager

4 weeks ago

Harrisburg, Pennsylvania, United States Church World Service Full time
About Church World Service

Imagine making a difference in the lives of refugees and asylum seekers every day. At Church World Service, our team is dedicated to providing support and services to help them successfully settle in the United States. Whether you're working in our U.S.-based offices or remotely, you'll have the opportunity to work towards a world where everyone has food, a voice, and a safe place to call home.

Purpose

The Senior Case Manager plays a critical role in supporting refugees to achieve self-sufficiency and independence in the United States. This position offers a unique opportunity to make a meaningful impact in the lives of refugees and to contribute to the mission of Church World Service.

Responsibilities
  • Welcome and orient refugees to the community through the provision of core resettlement services.
  • Secure appropriate and affordable housing for new refugees and develop relationships with local landlords.
  • Empower refugees to formulate realistic employability plans and assist them in implementing these plans.
  • Advocate on behalf of refugees and refugee-serving voluntary agencies.
  • Offer interpretation and translation services to refugee clients, as well as transportation to interviews and appointments as necessary.
  • Work with clients to remove barriers to employment and realize the goal of family self-sufficiency.
  • Document all contacts and services in client case files and maintain case note logs.
  • Counsel clients in areas such as job interview skills, expected behavior on the job, and proper hygiene.
  • Stay up to date on program changes and coordinate regular trainings for case management staff on program changes and compliance.
  • Oversee AmeriCorps ACCESS members serving at Church World Service Durham.
  • Communicate with volunteer coordinators to organize volunteer assistance to welcome refugees.
  • Attend trainings and conferences as requested by supervisor.
  • Keep informed about refugee and immigrant issues and available services to refugees.
  • Represent the program at meetings and speaking engagements relevant to the responsibilities of the position.
  • Perform all duties in a culturally and linguistically appropriate manner.
  • Undertake other duties as assigned.
Competencies
  • Communications: Listen carefully to assure clear understanding of instructions and requests. Communicate a positive, professional image of Church World Service, demonstrating respect, empathy, and integrity.
  • Constituent Relationships: Understand who stakeholders are and be responsive to their needs. Facilitate interactions and serve as a resource in relations with stakeholders.
  • Job Knowledge: Understand the mission and values of Church World Service and faith-based organizations and how they apply to their work and relationships with others.
  • Leadership: Take responsibility for performance of own job duties. Model behaviors consonant with Church World Service's mission and values.
  • Problem Solving: Identify problems in procedures that affect program work and recommend changes in systems or procedures to address them.
  • Program Planning and Management: Anticipate workflow and take proactive steps to balance work priorities.
  • Resource Building and Stewardship: Recognize resource building potential in all interactions and be responsive and professional in providing information.
  • Teamwork: Understand what a team is and what it does. Demonstrate a willingness to work on a team.
Qualifications
  • Education: B.A. or equivalent experience in refugee resettlement or related field.
  • Experience: Required 4 years of Previous work experience in refugee resettlement or other direct social services is desired.
  • Other Skills: Fluency in a refugee language is strongly desired. Superior written and verbal communication skills are required.
Benefits
  • 403(b) Retirement Plan
  • Medical, Dental, and Vision Insurance
  • Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
  • 14 Official Holidays
  • 12 Sick Days Off (Accrued monthly)
  • Life Insurance and AD&D
  • Long Term and Short-Term Disability
  • Employee Assistance Program (EAP)
  • Health Savings Account
  • Flexible Spending Accounts

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