Vesta Onsite System Manager

7 days ago


Salt Lake, Utah, United States Motorola Full time
Job Title: Vesta Onsite System Manager

At Motorola Solutions, we're committed to helping public safety agencies and enterprises respond faster and more effectively to emergencies. As a Vesta Onsite System Manager, you'll play a critical role in ensuring the smooth operation of our Vesta 911 System and VESTA NGCS network (EsiNET) across the state of Utah.

Key Responsibilities:
  • Travel to 30+ dispatch centers within Utah to perform preventative maintenance, troubleshooting, and work on change projects tied to the statewide 9-1-1 system.
  • Manage and lead day-to-day activities in meeting MSI's contractual commitments documented in the Maintenance Agreement with the customer.
  • Manage and lead our relationship with the local service partner and customer.
  • Ensure customer satisfaction goals are met both internally and with the customer.
  • Procure and coordinate any internal resources that may be needed.
  • Ensure compliance with response/restoration time commitment.
Requirements:
  • Strong knowledge of desktop support, networking, telephony hardware, Telco knowledge, supporting software applications, and diagnosing complex system architectures.
  • Ability to install server hardware/OS, troubleshoot system infrastructure, and application architecture.
  • Excellent communication and problem-solving skills.
About Motorola Solutions:

We're an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.



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