Field Engineer 2

4 weeks ago

Dallas, Texas, United States The Purple Guys Full time
Job Summary

The Field Engineer 2 plays a crucial role in the Reactive Service Delivery Team, providing exceptional support services to clients. This highly client-facing position requires outstanding communication and client service skills, as well as the ability to resolve workstation, server, and network problem tickets.

Key Responsibilities
  • Provide responsive client service, answering internal and external client/vendor calls quickly and pleasantly.
  • Perform all duties with the goal of building and maintaining long-term client/vendor relationships.
  • Maintain exceptional client service, understanding client satisfaction and perception.
  • IT support services for clients' infrastructure, including clients' core business applications.
  • Acquire specific knowledge of the client and how IT relates to their business.
  • Develop in-depth knowledge of the service offerings and how they relate to clients' needs.
  • Participate in projects by performing assigned duties.
  • Perform other related technical duties as assigned.
Requirements
  • College or Technical degree OR 3 years of IT support experience related to Microsoft, HP, Dell, and/or Cisco.
  • CompTIA certifications preferred.
  • Microsoft Technology Associate (MTA) preferred.
  • Ability to communicate professionally, in English, both written and orally.
  • Ability to write business correspondence and process procedures.
  • Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
Work Environment

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval).

Our Commitment to a Diverse Workforce

At The Purple Guys, an Ntiva Company, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve.

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