Medical Store Customer Service Professional

6 days ago


Corvallis, Oregon, United States Norco, Inc Full time

At Norco, Inc., we are seeking a highly skilled and customer-focused Medical Store Customer Service Professional to join our team. This exciting opportunity is available in Boise, Idaho, and offers a competitive compensation package, including a salary of $45,000 - $55,000 per year, depending on experience.

The successful candidate will be responsible for providing exceptional customer service to walk-in customers and phone-in callers, responding to their inquiries, and resolving any issues in a timely and professional manner. Key responsibilities include:

  • Greeting customers with a smile and providing assistance with products and services
  • Answering phone calls promptly and efficiently, using scripts when necessary
  • Routing patient information to the right personnel or departments to ensure accurate ordering, delivery, and billing of medical products and services
  • Managing high volumes of inbound and outbound calls, prioritizing tasks effectively, and meeting deadlines
  • Providing solutions to customers' problems, identifying their needs, and clarifying information as needed
  • Maintaining accurate records of customer conversations in Norco's electronic system
  • Demonstrating in-depth knowledge of products, placement, availability, price, and use
  • Educating patients/clients on medical products and services
  • Processing customer orders accurately and efficiently, inputting data into the computer system

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • Excellent customer service skills, strong communication and active listening skills
  • The ability to multitask, prioritize tasks, and manage time effectively
  • Good typing and 10-key skills, accuracy, and attention to detail
  • The ability to sit for extended periods and occasionally lift objects weighing up to 100 lbs

Norco, Inc. offers a comprehensive benefits package, including:

  • Employee Stock Ownership Plan (ESOP)
  • Health, Vision, and Dental Insurance
  • Health Savings Account (HSA) and Medical and Dependent Care Flex Accounts (FSA)
  • Life Insurance provided at no cost to employees
  • Supplemental Accident, Disease, and Life Insurance options
  • Employee Tuition Reimbursement and 401(k) with Employer Matching
  • Wellness Program and Employee Discount on products sold by Norco

Norco, Inc. is an Equal Opportunity/Affirmative Action Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.



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