Restaurant Operations Manager
1 week ago
We are seeking a highly skilled and experienced Shift Supervisor to join our team at Denny's. As a Shift Supervisor, you will be responsible for leading a team of hourly employees to provide exceptional dining experiences for our guests.
Key Responsibilities- Oversee daily restaurant operations, ensuring seamless execution of brand standards and quality service.
- Lead and motivate hourly employees to achieve sales goals, maintain high levels of customer satisfaction, and uphold Denny's service standards.
- Monitor sales, employee hours, and guest counts to ensure proper staffing and optimize restaurant performance.
- Coach employees on guest service skills, the service cycle, and other guest-focused activities to meet or exceed guest service standards.
- Address complaints promptly and professionally, notifying management of any issues.
- Follow correct management cash handling procedures and maintain compliance with company policies and regulations.
- Completion of all e-learning job code modules and employee and management anti-harassment and discrimination training.
- Management Food Safety Certification.
- A neat, professional appearance and a strong commitment to diversity and inclusion.
- Proven ability to problem-solve and handle high-stress situations.
- Strong oral communication skills and the ability to communicate effectively with all levels within the restaurant.
- Ability to read and implement instructions, basic math and cash handling skills, and the ability to work weekends, holidays, and evenings.
This role requires the ability to lift a tray weighing up to 25 lbs, bend, stoop, reach, lift, and grasp. The Shift Supervisor must be able to hear well in a loud environment to respond to employee and guest needs. The role also requires the ability to work around potentially hazardous chemicals, lift and carry supplies and equipment up to 50 lbs, and operate a point of sale system.
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Restaurant Operations Manager
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