Senior Leadership Position for Fleet Operations

3 weeks ago

Los Angeles, California, United States Moove Vehicle Limited Full time

About Moove Vehicle Limited
Mission-led company providing sustainable job creation through fair access to vehicle ownership for customers excluded from financial services. Our revenue-based vehicle financing and financial services empower mobility entrepreneurs worldwide, backed by leading investors.

About the Role
The Managing Director position is a senior leadership role driving the company's strategic direction, focusing on growth and profitability. As the Managing Director, you will lead and develop teams from Fleet Operations, Sales & Onboarding, Business Development, Customer Success, People and Org to Finance to meet Moove's ambitious goals.

Key Responsibilities
Setting and managing key performance indicators, working closely with the management team to align business goals with successful execution. Making critical decisions, fostering innovation, and ensuring the organization's growth while upholding Moove's values and standards.

What You'll Be Doing

• Developing and launching operational strategies to deliver a profitable business
• Identifying opportunities and deploying levers to maximise revenue and improve cost efficiency
• Establishing a strong foundation by getting the basics right, positioning the business for growth and scalability into surrounding regions and new products
• Devising dynamic pricing strategies to beat competition by improving unit economics
• Leading local budget planning that will enable future growth, positioning your region strategically within the wider Moove portfolio
• Ensuring all operations adhere to local and state regulations

Leadership and Team Management
• Designing your organisation for stellar performance; building and managing high calibre teams that are engaged and productive
• Scaling Moove's business operations by leading daily, weekly, and monthly operations calls
• Establishing mechanisms and forums for reporting and tracking progress against key business metrics for company-wide consumption
• Designing and managing a business performance scorecard and team/individual performance targets

Fleet Operations and Customer Satisfaction
• Identifying, building and managing relationships with local partners
• Planning, processing, and executing approved vehicle purchases through our partner OEMs
• Ensuring fleet operations are in compliance with local and state rules and regulations
• Ensuring vehicles are maintained properly, including registering and licensing of all vehicles under your management
• Diligently serving our customers and advancing our mission by leading on the deployment and quality of our supply chain (i.e. Moove Driver-partners)
• Handling escalations and managing conflict resolutions with our customers to the highest degree of satisfaction
• Monitoring driver behaviour and designing processes for ensuring engagement and utilisation

Requirements
A relevant Degree with preference shown for but not exclusive to Fleet/Mobility/Logistics/Engineering/Operations/Operations Management. Prior team leadership experience is a must with examples of building/growing high performing teams. Ideally 10+ years of similar experience in operations across fleet, ride hailing, logistics or supply functions. Excellent verbal and written communication skills with the ability to simplify complex concepts and present at all levels within the organisation. Strong negotiation skills and commercial acumen with proven experience of managing third party/supplier relationships. Outstanding organisational skills with a track record of managing organisational systems. Analytical mindset and first-rate problem-solving skills. Candidates must be tech-savvy and extremely data-centric. Growth oriented with a proven track record of scaling up products and new geographies. The ability to work autonomously in a decentralised organisation. Right to work in the United States of America.

Key Metrics
Monthly P&L output - Actuals vs Targets
Weekly Fleet Utilisation % of the fleet - Actuals vs Targets
Repairs turnaround rate
Cash Collection % against receivables
City Driver Partner satisfaction score
Fleet Safety - Telematics & Cameras
Overall Fleet Growth %

About the Team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Moove's Commitment to Diversity
Moove is strongly committed to diversity within its community. The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

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