Customer Service Representative

5 days ago


Pinehurst, North Carolina, United States Summit Hospitality Incorporated Full time

Job Overview

We are seeking a skilled Customer Service Representative to join our team at Summit Hospitality Incorporated. As a Front Desk Agent, you will work directly with guests to provide an exceptional experience.

About the Role

This is a part-time position that requires working a variety of shifts, including weekends and evenings. You will be responsible for providing excellent customer service, checking guests in and out, and handling any issues that may arise.

Key Responsibilities

  • Provide outstanding customer service by greeting guests promptly and addressing their concerns in a friendly and professional manner.
  • Check guests in and out, handling any issues or complaints in a timely and efficient manner.
  • Maintain a clean and organized lobby area, restocking brochures and supplies as needed.
  • Offer assistance to guests, such as providing directions or recommending local attractions.
  • Stay up-to-date on hotel policies and procedures, ensuring compliance with brand standards.

Requirements

To be successful in this role, you will need:

A high school diploma or equivalent.Previous experience in customer service or a related field, preferably in the hospitality industry.Excellent communication and problem-solving skills.Ability to work under pressure and maintain a positive attitude in a fast-paced environment.Basic computer skills and knowledge of hotel software systems.

What We Offer

As a valued member of our team, you can expect:

A competitive hourly rate of $12-$15 per hour, based on experience and location.A flexible schedule with opportunities for overtime.A comprehensive training program to help you succeed in your role.A dynamic and supportive work environment with opportunities for growth and development.

About Us

Summit Hospitality Incorporated is an equal opportunity employer committed to diversity and inclusion. We offer a range of benefits, including insurance, vacation time, and hotel discounts. If you are passionate about delivering exceptional customer service and have a desire to grow with a leading hospitality company, we encourage you to apply.



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