Customer Experience Manager
1 day ago
Fabletics Customer Experience Manager Job Description
">We are seeking a customer-focused and results-driven individual to join our retail team as a Customer Experience Manager at The Summit Birmingham location in Birmingham, AL. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience while driving sales and meeting performance goals.
">About the Job
">The ideal candidate will have at least 1 year of work experience within a retail environment, with prior retail management experience a plus. You will be knowledgeable about active lifestyle choices such as yoga, cycling/spin, pilates, weight training, running, nutrition, and other healthy activities. Excellent interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment are essential for this role.
">Key Responsibilities
">- Develop and implement strategies to drive customer engagement and sales.
- Lead and develop a team of sales associates to deliver exceptional customer experiences.
- Provide training and feedback to associates on our customer experience playbook and performance expectations.
- Work with the Store Manager to inspire associates to meet/exceed individual and team performance goals.
- Maintain store-merchandising guidelines to enhance the customer shopping experience.
- Participate in ongoing feedback to improve business operations.
- Meet and exceed store objectives related to performance, productivity, efficiency, and quality standards.
- Be a resource for general product knowledge to all customers and team members.
- Maintain personal sales and achieve sales goals.
- Ensure adherence to safety and security standards.
Benefits and Requirements
">This is a full-time position that requires flexibility in work hours, including evenings, weekends, and national holidays. You must be 18 years or older and comfortable working in a dynamic, fast-paced environment. Familiarity with retail inventory and P.O.S. systems is a plus.
">Compensation and Growth Opportunities
">We offer a competitive estimated salary of $45,000 - $60,000 per year, based on experience, and opportunities for growth and development within our company.
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