Customer Experience Manager

1 day ago


Birmingham, Alabama, United States Fabletics Full time

Fabletics Customer Experience Manager Job Description

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We are seeking a customer-focused and results-driven individual to join our retail team as a Customer Experience Manager at The Summit Birmingham location in Birmingham, AL. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience while driving sales and meeting performance goals.

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About the Job

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The ideal candidate will have at least 1 year of work experience within a retail environment, with prior retail management experience a plus. You will be knowledgeable about active lifestyle choices such as yoga, cycling/spin, pilates, weight training, running, nutrition, and other healthy activities. Excellent interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment are essential for this role.

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Key Responsibilities

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  • Develop and implement strategies to drive customer engagement and sales.
  • Lead and develop a team of sales associates to deliver exceptional customer experiences.
  • Provide training and feedback to associates on our customer experience playbook and performance expectations.
  • Work with the Store Manager to inspire associates to meet/exceed individual and team performance goals.
  • Maintain store-merchandising guidelines to enhance the customer shopping experience.
  • Participate in ongoing feedback to improve business operations.
  • Meet and exceed store objectives related to performance, productivity, efficiency, and quality standards.
  • Be a resource for general product knowledge to all customers and team members.
  • Maintain personal sales and achieve sales goals.
  • Ensure adherence to safety and security standards.
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Benefits and Requirements

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This is a full-time position that requires flexibility in work hours, including evenings, weekends, and national holidays. You must be 18 years or older and comfortable working in a dynamic, fast-paced environment. Familiarity with retail inventory and P.O.S. systems is a plus.

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Compensation and Growth Opportunities

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We offer a competitive estimated salary of $45,000 - $60,000 per year, based on experience, and opportunities for growth and development within our company.

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