Front Desk Representative

5 days ago


New York, New York, United States Rosewood Hotel Group Full time
Front Desk Agent Job Description

We are seeking a skilled and courteous Front Desk Agent to join our team at Rosewood Hotels and Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, processing payments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:
  • Process guest check-ins by confirming reservations, assigning rooms, and issuing room keys.
  • Process various payment types, including room charges, cash, checks, debit, and credit.
  • Provide accurate and timely information to guests and respond to their inquiries in a courteous and professional manner.
  • Maintain complete knowledge of hotel policies, procedures, and standards to ensure a high level of service.
  • Respond promptly and professionally to guest and associate concerns.
  • Model the company's culture, vision, mission, and core values at all times.
Requirements:
  • Bachelor's degree or equivalent work experience.
  • Minimum 1 year experience in a similar capacity for a luxury or ultra-luxury property.
  • Strong command of both spoken and written English with fluency in other languages preferred.
  • Excellent interpersonal skills and ability to work cohesively as part of a team.
  • Detail-oriented and able to maintain organization in a fast-paced environment.
Benefits:
  • Competitive hourly rate: $30.62 per hour.
  • Medical, dental, vision, and retirement benefits.
  • Paid holidays.
  • Opportunities for personal and professional growth through global talent development programs.


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