Customer Support Coordinator

3 weeks ago


Henderson, North Carolina, United States M.R. Williams Inc. Full time
Job Description

M.R. Williams, Inc. is a family-owned business that prides itself on delivering exceptional customer service and innovative solutions to the convenience store channel. As a key member of our team, you will play a vital role in maintaining our high standards of quality and customer satisfaction.

Key Responsibilities:

  • Establish and maintain relationships with new accounts, ensuring seamless integration with our systems.
  • Manage and maintain accurate price books, working closely with Category Managers and buyers to process new items, replacements, and promotions.
  • Investigate and resolve invoice and price book errors, collaborating with our IT team to ensure prompt resolution.
  • Support data analysis and collection, running reports as needed to inform business decisions.
  • Participate in special projects related to price books and customer service.
  • Resolve product and service issues based on customer needs, working closely with our IT team to ensure timely resolution.
  • Process tradeshow bookings and print shelf labels as required.
  • Process promotional bookings and conduct regular analysis of processes and procedures to identify areas for improvement.

Requirements:

  • 2+ years of experience in a related field, with a strong understanding of customer service principles.
  • Excellent written and verbal communication skills, with the ability to express requirements and expectations to a wide range of individuals.
  • Strong attention to detail and analytical skills, with the ability to monitor progress and identify areas for improvement.
  • Critical thinking and problem-solving skills, with the ability to manage multiple tasks and adhere to guidelines, budgets, and deadlines.
  • Proficient computer skills, with experience using email, spreadsheets, and presentation creation software (Microsoft Office).
  • A cooperative and communicative attitude, with the ability to work effectively with executive staff, managers, and employees.


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