Service Operations Coordinator
3 weeks ago
All Heating/ Specialty Pump and Sudden Electric Company is seeking a dedicated and skilled dispatcher to enhance the productivity of our technician team and ensure client satisfaction. This role demands meticulous attention to detail and a collaborative spirit. Prior experience in dispatching and customer relations is highly valued.
Position Summary: Oversee the daily itineraries of Service Technicians and allocate tasks as service requests are fulfilled. Assist in managing incoming customer inquiries and generate dispatch tickets upon receipt of service requests. Handle service billing, time tracking, and warranty part returns. Keep the customer database updated with accurate information.
Benefits Offered:
- Medical/Dental/Vision - Company covers 50% of employee's monthly premium
- 401(k) - Currently no matching contribution
- Paid Sick Leave - Accumulates at 1 hour for every 40 hours worked, up to 80 hours (2 weeks) annually
- Paid Vacation - Two weeks
- Life Insurance - Company provides a $25,000 life insurance policy during employment
- Overtime Compensation
- Paid Training and Career Advancement Opportunities
Compensation Range: $34.00 per hour - Based on Experience
Essential Qualifications:
- Minimum of 2 years' experience in customer service, billing, dispatching, or project management in a service-oriented sector is a significant advantage
- Exceptional customer service abilities
- Capability to manage multiple tasks in a dynamic work environment
- Strong organizational competencies
- Intermediate to advanced computer proficiency
- Proficient in Microsoft Word, Excel, and Outlook
- High school diploma or equivalent (GED)
Preferred Qualifications:
- Familiarity with the service area or adept map reading skills
- Experience in dispatching is a considerable asset
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