Senior Manager, Success
1 week ago
We are seeking a highly experienced and strategic Senior Manager to lead our Customer Success & Support team at DocuSign, Inc. As a key member of our organization, you will be responsible for driving progressive change and shaping the product vision and roadmap for our technology platforms.
Key Responsibilities- Product Strategy
- Develop and articulate a clear product strategy for Success & Support tech stack (Service Cloud, Salesforce, Gainsight, Certinia)
- Define and communicate the long-term vision, ensuring alignment with industry trends and customer needs
- Leadership
- Lead and inspire a successful product management team, fostering a culture of collaboration, innovation, and excellence
- Provide mentorship and guidance to IT product managers and solution leaders, helping them develop their skills and contribute to the success of the products
- Transformation
- Drive IT roadmap and execution in partnership with cross-functional teams
- Propose, close, and deliver transformation roadmap for technologies and platforms across our Success & Support portfolio
- Customer Focus
- Drive initiatives to enhance customer satisfaction and loyalty through product improvements and innovative solutions
- Engage with partners to understand their needs, difficulties, and feedback related to products
- 10+ years of related experience in a large IT organization
- 7+ years of experience in leadership roles with a consistent track record of success in strategic planning, designing, and developing IT solutions specializing in Success & Support workflows
- BA/BS degree in a technology or a quantitative field
- Experience running large scale transformational programs
- Experience working with Agile development methodologies
- Experience with developing and implementing key performance indicators to measure the success and impact of digital initiatives, focusing on tangible and measurable outcomes
- MBA
- Deep understanding of product management concepts and methodologies
- Excellent verbal and written communication skills; proactive and clear communicator and presenter
- Strong leadership and team management skills
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $171,500.00 - $277,025.00 base salary
This role is also eligible for bonus, equity and benefits.
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