Customer Service Representative
1 week ago
We're a global fitness powerhouse with a presence on six continents and over 600 locations. Our journey to success is deeply rooted in our unique company culture, a blend of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity.
Job SummaryWe're seeking a passionate and driven Customer Service Representative to join our team. As a key member of our overnight shift, you'll be responsible for providing a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
Key Responsibilities- Partner with Sales and Fitness Managers to deliver exceptional customer service and ensure members receive a friendly greeting/check-in and prompt attention to their needs.
- Engage members with various fitness offerings, including personal training, group exercise classes, and digital classes.
- Maintain name relationships with members and serve as a resource for their questions or concerns, putting them in touch with the right club resources as appropriate.
- Assist sales with club tours and member questions.
- Assist with housekeeping duties as needed.
- High school diploma or equivalent.
- Ability to follow oral and written directions.
- Willingness to perform routine, repetitive tasks on a continuous basis.
- Ability to work accurately at a fast pace.
- Organization and attention to small details.
- Ability to work around cleaning products.
- $17.00 per hour.
- A dynamic, fast-paced work environment.
- Opportunities for growth and development.
- A supportive team environment.
We're proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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