Customer Service Ambassador
3 days ago
The Customer Service Representative role is an exciting opportunity to join the U-Haul team as a key ambassador of exceptional customer service. In this position, you will be the face of our company, working closely with customers to ensure they receive top-notch assistance throughout their journey.
About the Role
This dynamic role involves assisting customers with U-Haul products and services, both in-person and over the phone. You will use smartphone-based technology to manage rentals and inventory, move and hook up trucks and trailers, clean and inspect equipment, answer questions, prepare rental invoices, and accept equipment returned from rental. Additionally, you will have the opportunity to participate in ongoing continuous education through U-Haul University.
Responsibilities
- Assist customers inside and outside a U-Haul center with U-Haul products and services.
- Use smartphone-based U-Scan technology to manage rentals and inventory.
- Move and hook up U-Haul trucks and trailers.
- Clean and inspect equipment on the lot including checking fluid levels.
- Answer questions and educate customers regarding products and services.
- Prepare rental invoices and accept equipment returned from rental.
- Install hitches and trailer wiring.
- Fill propane (certification offered through U-Haul upon employment).
- Drive a forklift (certification offered through U-Haul upon employment).
- Participate in ongoing continuous U-Haul education through U-Haul University.
Requirements
- Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
Salary and Benefits
We offer a competitive salary of $45,000 per year, plus opportunities for advancement, career stability, and a range of benefits including health insurance, prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw Legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) Savings Plan, Employee Stock Ownership Plan (ESOP), 24-hour physician available for kids, dental & vision plans, business travel insurance, You Matter EAP, LifeLock Identity Theft Protection, Critical Illness/Group Accident Insurance, Dave Ramsey's SmartDollar Program.
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