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Customer Service Ambassador
1 month ago
As a Customer Service Representative at Mass Markets, you will handle inbound and outbound contacts in a courteous, timely, and professional manner. This includes ensuring first call resolution through effective problem-solving and call handling. Additionally, you will research systems to find missing information as applicable and coordinate with other departments to resolve issues as necessary. Your tasks will also include accurately documenting and processing customer claims in appropriate systems.
What You Will Do:
Handle inbound and outbound contacts in a professional manner
Ensure first call resolution through effective problem-solving and call handling
Research systems to find missing information as applicable
Coordinate with other departments to resolve issues as necessary
Accurately document and process customer claims in appropriate systems
About Mass Markets:
Mass Markets is a company that values customer satisfaction and seeks to provide excellent service to its clients. As a Customer Service Representative, you will play a crucial role in achieving this goal by providing timely and professional support to customers. If you are a motivated and customer-focused individual, we encourage you to apply for this position.
