Campus Retail Supervisor Role

7 days ago


Baltimore, Maryland, United States Barnes & Noble Education, Inc. Full time
Overview of Barnes & Noble College

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a dynamic retail environment uniquely focused on delivering essential educational content, tools, and merchandise within a higher education setting.


About the Part-time Supervisory Position

We are seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year-round as a part-time Supervisor. The successful candidate will provide assistance to the management team, have oversight for team members within a specific department, satellite location, or store, while providing exceptional customer service to the academic and co-curricular community.


Main Responsibilities
  • Support the management team, be a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver.
  • Provide coaching and modeling of outstanding customer service on the sales floor.
  • Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
  • Help resolve customer issues and complaints and escalating problems to the management team when necessary.
  • Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
  • Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
  • Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.

Key Requirements
  • Availability to work on a weekly basis year-round, with varying or set schedules as needed by the store.
  • Physical ability to move frequently within the store, remain in a stationary position for extended periods, lift frequently, and occasionally reach, stoop, kneel, crouch, and climb ladders.
  • Ability to maintain a positive and respectful attitude in a fast-paced retail environment.

Estimated Compensation

The estimated hourly compensation range for this role is $17.00/hour, depending on experience and qualifications.


Benefits Package
  • Daily Pay earned wage access available to all store employees.
  • Employee Discount program.
  • Paid sick time accrued based on time worked.
  • Eligibility to participate in a 401(k) plan after completing 1000 hours worked in a 12-month period.
  • Commuter Benefit program.

Working Environment

Our stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination, and the use of face masks throughout the day and while on campus may also be expected or required.



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