Configuration Management Process Lead

4 weeks ago


Maryland, United States Ampcus Full time
Job Title: Configuration Management Process Lead

Job Summary:
Ampcus is seeking a highly skilled Configuration Management Process Lead to oversee the quality and governance of the configuration management process within our organization. As a key member of our IT team, you will provide oversight and guidance support of the associated end-to-end CMDB processes.

Key Responsibilities:
• Establish integrated and systematic processes in support of related Configuration Management processes.
• Develop the organization's expertise in the Configuration Management processes and methods.
• Plan, manage, and coordinate the full lifecycle in a high interoperability IT environment.
• Empower CMDB stakeholders to utilize and leverage the CMDB database and associated processes.

Requirements:
• 6+ years' combined experience in Configuration Management in an IT operations, managed services, or service delivery environment.
• Bachelor's degree in computer science, Data Analytics, Business Management, Accounting, Finance, Process Improvement, or similar field of study, or equivalent job experience.
• ITIL 3 or 4 Certification preferred, or equivalent experience.

Preferred Skills:
• ITIL and ITSM Processes
• Attention to Detail, Analytical Skills
• Communication and Collaboration
• Problem Solving and Troubleshooting
• ServiceNow - CMDB, Discovery, CSDM, Platform knowledge (foundational)

About Ampcus:
Ampcus is a leading provider of IT services and solutions. We are committed to delivering high-quality services that meet the evolving needs of our clients. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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