Client Retention Specialist

2 weeks ago


North Myrtle Beach South Carolina, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused Client Retention Specialist to join our team at Massage Envy. As a key member of our staff, you will play a vital role in promoting the value of Total Body Care and driving membership growth.

Key Responsibilities
  • Provide exceptional customer service and ensure that every client feels valued and understood.
  • Promote the benefits of our Wellness Program and encourage clients to book future services.
  • Develop and implement strategies to retain and engage existing members, while also attracting new clients.
  • Plan and execute events and promotions to drive sales and increase brand awareness.
Requirements
  • High school diploma or equivalent required; previous retail or sales experience preferred.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving skills and ability to multitask in a fast-paced environment.
  • Knowledge of massage and skin care services, with a passion for promoting total body wellness.
What We Offer
  • Competitive hourly rate of $14, plus bonuses and commissions.
  • Employer-paid healthcare, including medical, dental, and vision plans.
  • Matching 401(k) plan and paid time off for full-time employees.
  • Employee referral bonus program and Employee Assistance Program.
  • A flexible schedule and opportunities for professional growth and development.


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