Branch Operations Supervisor

6 days ago


Trenton, New Jersey, United States TD Bank Full time
We are seeking an experienced Branch Operations Supervisor to join our team at TD Bank. In this role, you will be responsible for overseeing daily branch operations, ensuring compliance with regulatory requirements, and delivering exceptional customer experiences. As a key member of our operations team, you will play a vital role in maintaining our reputation as a trusted financial institution.

Job Summary
The Branch Operations Supervisor is responsible for managing day-to-day branch activities, supervising branch staff, and ensuring that all operations are conducted in accordance with TD Bank's policies and procedures. This includes managing cash handling, vault operations, and customer transactions, as well as maintaining accurate records and reports. The successful candidate will have strong leadership and analytical skills, with the ability to effectively communicate with colleagues and customers alike.

Responsibilities:
  • Supervise and train branch staff on all aspects of branch operations.
  • Ensure compliance with regulatory requirements and bank policies.
  • Manage cash handling, vault operations, and customer transactions.
  • Maintain accurate records and reports, including deposits, withdrawals, and customer activity.
  • Provide excellent customer service, responding to customer inquiries and resolving issues promptly.

Requirements
* High school diploma or equivalent required; bachelor's degree preferred.
* Minimum 2+ years of experience in banking or a related field, preferably in a supervisory or leadership role.
* Proven track record of successfully managing teams and achieving operational goals.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.

Salary and Benefits
Estimated salary range: $50,000 - $75,000 per year, depending on experience and qualifications. We offer a comprehensive benefits package, including medical, dental, vision, and retirement savings plans. Additionally, you will receive paid time off, holidays, and opportunities for career advancement within our organization.

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