Clinical Service Director

4 weeks ago

Glendale NY USA, United States CenterLight Health System Full time
Job Summary:

The Clinical Service Director is responsible for overseeing the day-to-day operations of the Interdisciplinary teams and participant outcomes. This includes supervising site-based Managers and clinical staff, coordinating care planning meetings, and ensuring timely completion of care plans. The ideal candidate will have a strong background in healthcare administration, excellent communication skills, and the ability to work effectively with a team.

Key Responsibilities:
  • Oversee the coordination of care planning meetings and ensure timely completion of care plans.
  • Supervise site-based Managers and clinical staff, providing guidance and support as needed.
  • Collaborate with the Clinical/Center Service Director to ensure seamless operations and effective communication.
  • Develop and implement strategies to improve participant outcomes and satisfaction.
  • Ensure compliance with regulatory requirements and organizational policies.
  • Provide training and development opportunities for staff to enhance their skills and knowledge.
  • Monitor and analyze data to inform decision-making and drive continuous improvement.
  • Collaborate with other departments to ensure effective communication and coordination.
  • Develop and maintain positive relationships with participants, families, and community partners.
  • Ensure timely and accurate documentation of participant information.
  • Participate in quality improvement initiatives and contribute to the development of policies and procedures.
  • Perform other duties as assigned by the Clinical/Center Service Director.
Requirements:
  • Baccalaureate degree in Business Administration, Healthcare Administration, or related field.
  • Minimum of three years of administrative experience in a management capacity in a certified home health agency (CHHA), long-term home health care (LHCSA), acute care, medical-surgical, and/or critical care, nursing home experience, diagnostic & treatment clinic preferred.
  • Customer Service experience is required.
  • Managed long-term care insurance experience beneficial.
  • Minimum of one year of experience working with a frail or elderly population or, if the individual has less than one year of experience but meets all other requirements, must receive appropriate training from the PACE organization on working with a frail or elderly population upon hiring.
  • Minimum experience of three years of supervisory experience required.
  • Current active and unrestricted license and registration in New York State required as a Registered Nurse.
  • Proficient in use of a computer for email, word processing, research, and maintenance of Participant records.
  • Be legally authorized (for example, currently licensed, registered, or certified if applicable) to practice in the State in which the healthcare professional will perform the function.
  • Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.
  • Takes initiative, is resourceful, proactive, creative, innovative, and independent. Is self-directed with ability to work with or without supervision.
  • Good organizational, observation, communication, and judgment skills
  • Demonstrated ability to establish good rapport with participants and peers is essential.
  • Tactful and courteous.
  • Pleasant telephone manner.
  • Must be able to work weekends.
  • Excellent written and verbal communication.
  • Professional attitude.
Physical Requirements:
  • Standing - Duration of up to 6 hours a day.
  • Sitting/Stationary Positions - Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods.
  • Lifting/Push/Pull - Up to 50 pounds of equipment, baggage, supplies, and ability to lift patients safely and using OSHA guidelines, etc.
  • Bending/Squatting - Must be able to safely bend or squat to care for patients, use medical supplies, etc.
  • Stairs/Steps/Walking/Climbing - Must be able to safely maneuver stairs, climb up/down, and walk to access work areas. Position requires the individual to be able to travel, and walk between sites/locations and work areas throughout the day.
  • Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools (ie. typing, use of medical supplies, equipment, etc.)
  • Sight/Visual Requirements - Must be able to visually assess patients, read orders type/write documentation, etc. with accuracy.
  • Audio Hearing and Motor Skills (Language) Requirements - Must be able to listen attentively and document information from patients, community members, providers, etc., and intake information through audio processing with accuracy. In addition, must be able to speak comfortably and clearly with language motor skills for customers to understand the individual.
  • Cognitive Ability - Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.
Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company.

We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Salary Range (Min-Max): $125,000.00

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