Sales Associate

4 days ago

Cheyenne, Wyoming, United States Parkland Full time

**Job Summary**

The Sales Associate is responsible for providing excellent customer service while accurately transacting sales of fuel and merchandise. This role requires maintaining levels of products within the store to be available for sale to our customers.

**Key Responsibilities:**

  • Provides top-quality customer service at all times.
  • Performs daily store cleaning and maintains a safe work environment.
  • Complies with company standards on carding customers for all age-restricted products.
  • Prepares food & drinks, cleans, stocks, and maintains food prep area in compliance with health codes.
  • Secures all funds in safe or register, makes timely drops, and maintains cash drawer at or below maximum level.
  • Notifies the Store Manager of any sales, cash, or operating discrepancies.
  • Utilizes the cash register to record all sales and provide customers with receipts.
  • Conducts Loss Prevention Observations, Loss Investigations, and Near Loss Investigations.
  • Assists Store Manager in maintaining a store inspection grade of at least 80% on the store inspection report.
  • Utilizes plus-selling techniques as directed by the Store Manager.
  • Adheres to daily operating procedures to ensure the store is clean, adequately stocked, and organized.
  • Maintains inventory in coolers, drink boxes, store shelves, and display units are kept fronted at all times.
  • Properly cleans and maintains equipment and ready high-margin products such as coffee, fountain drinks, etc.
  • Checks refrigeration equipment for proper performance a minimum of one time per shift.
  • Maintains a clean floor and restroom area at all times.
  • Cleans windows, floors, shelving, counters, car wash (if applicable), and parking lot and gas pumps, sustaining the level of cleanliness as outlined.
  • Removes snow from sidewalk.
  • Assures proper sale and accounting for lottery, beer/liquor, UPS, and license when applicable.
  • Prepares shift-change report at the completion of shifts by closing and balancing out the cash register in accordance with Parkland USA's policies and procedures.
  • Follows all Parkland USA, vendor, and merchandising policies and established procedures.
  • Accurately posts markups/downs, store use of merchandise, voids, and bad merchandise write-off within the established guidelines.
  • Attends monthly safety and security meetings and signs the attendance sheet.
  • Reports all safety and security issues.
  • Reports and processes all employee and/or customer incidents or unsafe acts in accordance with Parkland USA's policy and procedure.

**Qualifications and Skills:**

  • Working towards High School Diploma or GED or equivalent work experience.
  • Positive outgoing personality.
  • Previous retail sales background.
  • Operate an electronic cash register and computer.
  • Perform simple arithmetic calculations.
  • 6 months previous cash handling and customer service experience.
  • Excellent customer service skills.
  • Proficient verbal & written communication skills.
  • Ability to work in varying outdoor climates and in-store cooler environments.
  • Ability to work a flexible schedule, including nights and weekends.

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