Fitness Experience Coordinator

6 days ago


Athens, Georgia, United States Planet Fitness -Easy Mile Fitness Full time

We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with over 2,000 clubs and growing.

About Us

At Planet Fitness - Easy Mile Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. Our supportive, engaging team cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong.

The Role

This is a seasonal position from now until April 1st, working Monday through Friday from 10am-4pm. As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience.

Daily Responsibilities
  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
Requirements
  • 6-12 months of experience in a customer service environment is preferred
  • Must be 18 years of age or older
  • Ability to pass a background check
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency
Benefits
  • Estimated Salary: $40,000 - $50,000 per year, depending on location and experience.
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plan
  • Employee perks and discounts
  • Engaging team-building competitions and social events


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