SIU Investigator: Auto, Home, and Commercial Insurance

1 month ago

Santa Barbara, California, United States Stillwater Insurance Services, Inc. Full time
Job Summary

Stillwater Insurance Group is seeking a highly skilled and experienced SIU Investigator to join our team. As a SIU Investigator, you will be responsible for conducting proactive and reactive investigations of suspected claims, analyzing data, and providing expert consultation to claims and underwriting personnel.

Key Responsibilities
  • Conduct field and desktop investigations of suspected claims, including background and social media investigations.
  • Develop and implement investigation plans, gather information and evidence, and conduct on-site scene investigations and canvasses.
  • Provide expert consultation to claims and underwriting personnel on investigative matters.
  • Attend examination under oath proceedings and coordinate with law enforcement as needed.
  • Prepare and submit detailed investigative reports and compliance reports to proper authorities.
  • Manage outsource investigative entities and experts, and ensure compliance with company claim handling guidelines and SIU investigation protocols.
Requirements
  • Minimum of three years SIU investigation experience or equivalent investigative experience.
  • Fundamental understanding of auto, homeowner, dwelling, and business insurance policies and endorsements.
  • Valid driver's license with an acceptable driving record, and defined automobile insurance liability coverage.
  • Ability to travel overnight for business, both within and outside of state.
  • Sound business judgment, effective communication skills, and exceptional analytical and critical thinking skills.
Preferred Qualifications
  • Four-year college degree in criminal justice, law, science, or related field, or equivalent law enforcement, military, or other job experience.
  • Advanced experience with Microsoft Office products, including Word, Excel, and PowerPoint.
  • Advanced experience with industry databases, such as Accurint, Westlaw, ISO, and others.
  • Advanced experience conducting social media and open-source intelligence investigations.
  • Advanced data analytics and trend analysis experience.
  • Professional designations, such as CFE, CIFI, FCLS, IAAI-CFI, CPCU.
  • Florida or other state All Lines Adjuster license.
  • Criminal investigation, fire investigation, or law background.
  • Experience managing outsource investigation vendors and outsource investigation experts.
Competencies
  • Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • People Skills: Focuses on resolving conflict; maintains confidentiality; active listening skills used to secure meaningful and in-depth recorded statements and interviews.
  • Customer Service: Manages difficult and/or emotional customer situations; responds promptly to customer needs; meets commitments.
  • Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
  • Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Ethics: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Benefits

Stillwater Insurance Group offers a comprehensive benefits package, including medical, dental, vision, and life insurance, 401(k) plan with employer match, gym/fitness center reimbursement, and generous paid time off program.

Apply today to join our team and take advantage of these benefits and more

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