Business Systems Analyst

4 weeks ago


Woburn, Massachusetts, United States Global Channel Management Full time

About the role at Global Channel Management:

As an IT Business Analyst, you will provide day-to-day support and troubleshooting of user and application problems within a specific business area.

You will collaborate with other IT staff and internal customers in new product reviews, tests, and pilots.

Key responsibilities include:

  • Documenting system functions and cross-functional processes for the IT group and for selected items for internal business customers.
  • Providing consulting support on processes and systems issues.
  • Eliciting, documenting, and analyzing stated requirements and functional specifications for cross-functional projects.
  • Collaboratively designing customer review and approved solutions with senior team members.
  • Proactively leveraging business and functional knowledge of one or more key areas to design solutions that address business needs.
  • Identifying operational inefficiencies, conflicting business practices, and integration issues, suggesting alternative solutions.
  • Integrating project activities with Quality Assurance and Software Development teams to ensure successful implementation and support of projects.
  • Fostering and maintaining productive relationships with internal teams and business partners.
  • Maintaining all project tasks through the production ticket system or project server on a weekly basis.

Requirements include 5+ years of experience in a similar role.



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