Concierge Team Lead
4 weeks ago
We are seeking a highly skilled and experienced Concierge Team Lead to join our team at Associa. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our residents, ensuring a seamless and enjoyable living experience.
Key Responsibilities- Provide responsive customer service to all residents, responding to inquiries and resolving issues in a timely and professional manner.
- Compose and send communications to residents, board members, and TDG, including violation letters, emergency forms, welcome packets, and sale of unit packets.
- Assist with ongoing training and implementation of staff, ensuring all team members are equipped to provide exceptional service.
- Proactively engage with Property Management to identify and resolve any open items, ensuring a smooth and efficient operation.
- Conduct routine property inspections and service evaluations, monitoring compliance with policy and procedures.
- Oversee Maintenance Operations, ensuring timely completion of work requests and maintaining a clean and professional lobby area.
- Facilitate access to residents, vendors, and mail carriers, maintaining a secure and welcoming environment.
- Enter, update, and track maintenance requests, ensuring accurate and timely communication with residents and staff.
- Answer phone calls, take messages, and welcome guests according to company standards.
- Monitor and provide access, handling all resident, guest, and vendor interactions with the highest level of professionalism.
- Graduate of an accredited college or university preferred.
- 3+ years' experience in one-on-one training/coaching and/or property management experience preferred.
- Experience in the hotel, hospitality, and customer service industries is strongly preferred.
- Ability to implement quality assurance standards and demonstrate a history of proven reliability and consistency.
- Proficient word processing and strong computer knowledge, including programs such as Microsoft Word, Excel, PowerPoint, and Outlook.
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