Care Coordinator Specialist
6 days ago
Company Overview:
UPMC is a leading healthcare provider in the United States, known for its commitment to quality patient care and innovative medical research.
Job Description:
We are seeking a highly skilled Care Coordinator Specialist to join our Palliative Care team at UPMC. As a key member of our interdisciplinary team, you will play a critical role in providing expert care to patients and their families, ensuring seamless transitions from inpatient to outpatient care.
About the Role:
This is a full-time position working Monday-Friday during daylight hours. The successful candidate will be responsible for navigating outpatient options for patients/families/providers seeking palliative care services, coordinating transitions to outpatient care, supporting the telepalliative outpatient program, and participating in quality improvement activities.
Responsibilities:
* Collaborate with the interdisciplinary team to guide patients and their loved ones regarding palliative care options, provide emotional support, specialized patient care, and educational needs.
* Coordinate transitions to outpatient care for patients following inpatient palliative consultation, including connection with patients via phone, appointment scheduling, and providing resources or support as needed.
* Support the telepalliative outpatient program and other palliative clinics as needed through clinical support, triaging patient calls, assisting with medication refills, prior authorizations, and other aspects to ensure streamlined and efficient patient experiences.
* Participate in outpatient-focused work groups and meetings to improve patient workflows and experience.
* Utilize the nursing process to provide comprehensive nursing care, support, and education to patients and their families during serious illness.
* Provide expert knowledge related to palliative care to healthcare professionals and patients/families.
* Possess the ability to obtain and interpret information considering various needs, providing patient care while cognizant of age, developmental status, culture, ethnicity, and sexual orientation to individual patients and members of the community.
* Participate in the evaluation of patient care and programs through quality improvement activities, identifying and coordinating performance improvement activities, including monitoring, evaluation, and development of appropriate outcomes; participate in processes to implement change.
* Integrate current research findings and technology into practice, performance improvement, and education as appropriate.
* Assess and address the educational & resource needs of individual patients, their loved ones, and members of the community as a whole, in regard to health issues with an emphasis on palliative care, participating in the evaluation and development of patient education materials and providing individualized teaching based on needs of the patients and the community.
* Demonstrate UPMC's commitment to service excellence by understanding the needs of patients, their families, physicians, and co-workers and doing what is required the first time, every time by being responsible, sensitive, accurate, timely, coordinated, and thorough.
Qualifications:
* RN with Bachelor's Degree preferred.
* Three to five years of current clinical experience required.
* Preferred experience with the population served (i.e., women's health, breast health, oncology, etc.).
* Must be self-directed and possess strong leadership and communication skills.
* Demonstrated knowledge and clinical competence in the area of specialty with an emphasis on wellness and disease prevention throughout the life continuum.
* Demonstrates ability for high degree of analysis, critical thinking, and independent clinical judgment.
Licensure, Certifications, and Clearances:
* Registered Nurse currently licensed in the practicing state.
* Current certification in specialty or obtained within one year.
* Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
* Act 34
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