Customer Success and Retention Representative

3 days ago


Waycross, Georgia, United States Vyve Broadband Full time
About the Role

At Vyve Broadband, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success and Retention Representative. In this role, you will be responsible for delivering exceptional customer experiences through proactive communication, effective sales strategies, and a deep understanding of our products and services.

Key Responsibilities
  • Determine customer needs and promote appropriate Vyve products to potential and existing customers.
  • Achieve sales and retention goals for percentage and volume.
  • Enhance customer loyalty by promoting Vyve services that improve customers' lives and generate sustainable revenues.
  • Utilize sales/retention techniques to gain and/or retain new and existing customers.
Requirements
  • High School Diploma or equivalent, Associate's Degree preferred.
  • Minimum 1-year experience in sales, customer-facing environment, in-person or call center.
  • Ability to learn quickly and adapt to complex technology changes.
  • Exceptional interpersonal skills and excellent communication (verbal and written) skills.
Preferred Qualifications
  • Previous sales experience in a goal-oriented environment.
  • Previous call center experience.
What We Offer
  • Estimated salary: $45,000 - $60,000 per year.
  • An opportunity to work with a leading broadband Internet provider serving largely non-urban communities.
  • A chance to develop your sales and customer service skills in a dynamic and fast-paced environment.


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