Customer Success Strategist

7 days ago


Miami, United States HirefinderRPO Full time
Job Summary

We are seeking a Customer Success Strategist to join our team at HirefinderRPO. This role is ideal for an experienced professional who can drive customer success and growth.

About the Role

The Customer Success Strategist will be responsible for establishing strong relationships with new and existing clients, understanding their goals and challenges, and aligning them with our innovative digital platform. The successful candidate will have excellent communication and interpersonal skills, as well as the ability to analyze data and derive actionable insights.

Key Responsibilities:

  • Understand and align with customer goals and challenges
  • Enhance customer Gross Merchandise Volume (GMV) and ensure they channel all purchases
  • Foster robust relationships across diverse organizational levels
  • Spearhead success planning and Executive Business Reviews
  • Educate users on maximizing offerings
  • Analyze customer expenditure, savings, and platform engagement
  • Monitor product adoption metrics, anticipating challenges and opportunities
  • Actively gather and relay customer feedback to internal teams
  • Collaborate cross-functionally to enhance the customer journey
Requirements

To succeed in this role, you will need:

  • Demonstrated capability in nurturing customer relationships and managing service lifecycles
  • Proven experience in guiding customers to maximize product utility
  • Aptitude for data analysis and deriving actionable insights
  • Leadership traits showcasing assertiveness, problem-solving, and a growth mindset
  • Exceptional communication skills
  • Experience in engaging with senior executives
  • Ability to thrive in a dynamic environment
  • Background in hotel operations, preferably in Food & Beverage
  • Spanish proficiency. Preferred.
  • Previous stint in a start-up atmosphere. Preferred.
  • Familiarity with Zendesk and Customer Success platforms

What We Offer

We offer a competitive salary of $85,000 - $110,000 per annum, depending on experience, plus benefits and opportunities for career growth.



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