Tax Office Manager

4 weeks ago


Virginia Beach, Virginia, United States H&R Block Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our team at H&R Block. As a Team Leader, you will be responsible for leading a team of tax professionals and providing exceptional customer service to our clients.

Key Responsibilities
  • Lead a team of tax professionals to achieve business objectives and provide exceptional customer service
  • Develop and implement growth plans to increase office revenue and client satisfaction
  • Recruit, train, and develop tax professionals to ensure they have the skills and knowledge needed to succeed
  • Manage client relationships and resolve escalated issues in a timely and professional manner
  • Ensure all tax returns are prepared accurately and on time
  • Conduct performance reviews and provide feedback to team members
Requirements
  • 2+ years of experience in a customer service or leadership role
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
  • Annual completion of 10 hours of continuing education and ability to meet all other IRS and applicable state requirements
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Passionate, determined, and resilient with a customer-centric mindset
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
About H&R Block

H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients achieve their financial goals and providing a supportive and inclusive work environment for our employees.


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