Security Systems Specialist

5 days ago

Philadelphia, Pennsylvania, United States Safe Haven Security Full time
About Safe Haven Security

We are a team of dedicated professionals passionate about making a difference in the lives of our customers and employees. Our mission is to provide peace of mind and protection to families across the country by offering cutting-edge security solutions and exceptional customer service.

Salary & Benefits

The estimated annual salary for this position is $60,000 - $80,000, depending on experience. Additionally, we offer comprehensive paid training, mileage reimbursement, paid time off (PTO) program, medical, dental, vision, 401k, and life insurance coverage, as well as an employee assistance program (EAP).

Job Description

In this role, you will play a crucial part in providing best-in-class service to our customers by installing, servicing, and troubleshooting residential alarm and automation systems. Your primary goal will be to ensure the proper functioning and optimal performance of security systems, providing our customers with peace of mind and protection.

  • Perform installations of security alarm systems, including control panels, sensors, cameras, and other related equipment.
  • Engage in sales consultations with customers to understand their needs and recommend appropriate security solutions.
  • Diagnose and troubleshoot technical issues related to customer security alarm systems, identifying root causes and implementing effective solutions.
  • Conduct thorough testing of installed security systems to ensure all components are functioning correctly and make necessary adjustments or repairs.
  • Educate customers on the proper use and functionality of their security alarm systems, ensuring they are comfortable and confident in operating the equipment.
  • Complete all necessary paperwork, including installation reports, service tickets, and inventory records, ensuring accurate and up-to-date documentation of all installations and repairs.
Required Skills & Qualifications

To succeed in this role, you should have:

  • The ability to obtain or possess basic tools necessary for job duties.
  • Proficient in installing, troubleshooting, and maintaining security alarm systems, including control panels, sensors, cameras, and related equipment.
  • Excellent interpersonal and communication skills to interact with customers in a professional and courteous manner, providing clear instructions and addressing any concerns or questions.
  • Ability to diagnose and resolve technical issues efficiently, utilizing problem-solving skills to identify root causes and implement effective solutions.
About the Role

This position requires sustained periods of standing, climbing on ladders, and maneuvering in tight spaces. You must also be able to lift, carry, and position heavy objects up to 50 pounds, potentially overhead or in awkward positions. Keen eyesight for detailed work is also required, as well as frequent bending, crouching, reaching, and maintaining balance while working on ladders or at elevated heights.

You will work within an assigned territory, directly with prospective customers on site. This role demands a strong ability to work independently and as part of a team, with a keen sense of responsibility and commitment to delivering exceptional results.

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