Omnichannel Transformation Leader

1 week ago


Danbury, Connecticut, United States Northwest Talent Solutions LLC Full time

About the Opportunity

Northwest Talent Solutions LLC is partnering with a leading pharmaceutical/biotech client in Connecticut to find an experienced omnichannel leader who can drive digital transformation and customer experience excellence.

What Sets Our Client Apart:

  • Leadership in pharmaceutical innovation with significant investment in digital transformation.
  • A collaborative environment focused on continuous learning and professional growth.
  • A state-of-the-art technology stack including advanced analytics platforms.
  • A comprehensive benefits package, including healthcare, 401(k), and relocation assistance.
  • Competitive compensation ranging from $150,000 to $200,000 per year, depending on experience.
  • An emphasis on work-life integration with flexibility and growth opportunities.

Your Impact & Contributions:

  • Lead the strategic development and execution of enterprise-wide omnichannel initiatives that drive measurable improvements in customer engagement and business outcomes.
  • Transform complex business requirements into actionable solutions by partnering with IT teams and third-party vendors.
  • Drive data-driven decision making through advanced analytics and insights that shape future customer experience strategies.
  • Build and nurture cross-functional relationships to ensure successful project delivery and adoption of new solutions.
  • Establish best practices for omnichannel data validation, testing protocols, and training programs.

What You Bring to Succeed:

  • A track record of successfully leading omnichannel initiatives in pharmaceutical or healthcare environments.
  • Experience with digital analytics platforms and customer data integration.
  • A strong understanding of pharmaceutical data sets and industry regulations.
  • A proven ability to translate complex technical concepts for diverse stakeholders.
  • Excellence in project management and cross-functional team leadership.
  • A background in implementing or working with CRM systems and data platforms.
  • A Bachelor's degree in a relevant field with 7+ years of related experience.

Applicant Insights:

  • Please describe a complex omnichannel project you led and how you measured its success.
  • Share your approach to stakeholder management when implementing new technical solutions.
  • What strategies do you use to ensure effective knowledge transfer during training initiatives?

For confidential consideration, please apply with your resume and salary expectations.



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