Omnichannel Transformation Leader
1 week ago
About the Opportunity
Northwest Talent Solutions LLC is partnering with a leading pharmaceutical/biotech client in Connecticut to find an experienced omnichannel leader who can drive digital transformation and customer experience excellence.
What Sets Our Client Apart:
- Leadership in pharmaceutical innovation with significant investment in digital transformation.
- A collaborative environment focused on continuous learning and professional growth.
- A state-of-the-art technology stack including advanced analytics platforms.
- A comprehensive benefits package, including healthcare, 401(k), and relocation assistance.
- Competitive compensation ranging from $150,000 to $200,000 per year, depending on experience.
- An emphasis on work-life integration with flexibility and growth opportunities.
Your Impact & Contributions:
- Lead the strategic development and execution of enterprise-wide omnichannel initiatives that drive measurable improvements in customer engagement and business outcomes.
- Transform complex business requirements into actionable solutions by partnering with IT teams and third-party vendors.
- Drive data-driven decision making through advanced analytics and insights that shape future customer experience strategies.
- Build and nurture cross-functional relationships to ensure successful project delivery and adoption of new solutions.
- Establish best practices for omnichannel data validation, testing protocols, and training programs.
What You Bring to Succeed:
- A track record of successfully leading omnichannel initiatives in pharmaceutical or healthcare environments.
- Experience with digital analytics platforms and customer data integration.
- A strong understanding of pharmaceutical data sets and industry regulations.
- A proven ability to translate complex technical concepts for diverse stakeholders.
- Excellence in project management and cross-functional team leadership.
- A background in implementing or working with CRM systems and data platforms.
- A Bachelor's degree in a relevant field with 7+ years of related experience.
Applicant Insights:
- Please describe a complex omnichannel project you led and how you measured its success.
- Share your approach to stakeholder management when implementing new technical solutions.
- What strategies do you use to ensure effective knowledge transfer during training initiatives?
For confidential consideration, please apply with your resume and salary expectations.
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