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As a Customer Service Representative on our State Farm Agent team, you will play a critical role in building and maintaining strong relationships with our customers. Your primary responsibility will be to provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Key Responsibilities:
- Establish and maintain positive relationships with customers through regular communication and follow-up.
- Provide expert advice and guidance on insurance options, helping customers make informed decisions about their coverage.
- Work collaboratively with our team to resolve customer issues and concerns in a timely and professional manner.
- Competitive hourly pay plus commission/bonus opportunities.
- Paid time off (vacation and personal/sick days).
- Opportunities for growth and advancement within our agency.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proven problem-solving skills and attention to detail.
- Ability to effectively relate to customers and provide personalized service.
- Property and Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).