Customer Service Representative

4 weeks ago


Atlanta, Georgia, United States Invitation Homes Full time
About the Role

As a Customer Service Representative - Field Services at Invitation Homes, you will play a vital role in providing exceptional support to residents and partners in a fast-paced environment. Your primary responsibilities will include monitoring maintenance and turn & rehab dashboards, managing daily schedules and assignments for maintenance technicians and superintendents, and serving as the first point of contact for maintenance-related resident concerns.

Key Responsibilities

* Monitor maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
* Manage the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
* Serve as the first point of contact for maintenance-related resident concerns and collaborate with internal teams to ensure appropriate corrective action
* Review and approve/decline work order proposals, within approval limit, verifying proper scope, documentation, and pricing
* Assist in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
* Manage and facilitate eviction schedules and personal property holds; coordinate eviction clean-outs and/or personal property removal

Requirements

* High school diploma or GED
* Proven experience in customer service or administrative functions
* Experience in the property management or maintenance industry is helpful
* Excellent organizational skills with a high level of attention to detail
* Strong verbal and written communications skills
* Effective customer service and conflict resolution skills
* Intermediate proficiency in MS Word, Excel, Outlook, and Adobe

About Invitation Homes

Invitation Homes is a team of over 1,400 associates who come from all walks of life. We call different communities 'home,' but our shared values bind us together. Invitation Homes is a place where possibility lives. We offer competitive pay and an annual bonus program for all associates, generous paid time off plans, 401(k) with company matching contributions, and a great work environment with casual dress. We are an equal opportunity employer committed to fostering a diverse, inclusive, and innovative environment with the best associates.

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