Customer Experience Team Member

1 week ago


MacDill AFB, United States The EXCHANGE Full time

Overview

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  • The Army & Air Force Exchange Service, also known as "the Exchange," is a leading global retailer operating on US Army and Air Force installations worldwide.">
  • We serve Soldiers, Airmen, and their families by providing access to US goods and services wherever they serve.">
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Job Summary

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  • This role is responsible for driving the customer experience through proactive and customer-focused behaviors and actions.">
  • As a Customer Experience Team Member, you will actively evaluate customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and brand loyalty.">
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Key Responsibilities

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  2. Provide Exceptional Customer Service

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    • Greet each customer upon contact and/or line of sight, assess their needs, suggest alternative options, and provide resolution.">
    • Keep customers' needs foremost and create a welcoming environment, actively engage, and build trust relationships with customers to deliver personalized shopping experiences.">
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  3. Product Knowledge and Sales Skills

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    • Provide product knowledge through superior sales skills to serve customers in one or more sales areas.">
    • Utilize and adhere to merchandise presentation standards, including arranging space on sales floors, setting up promotional fixtures, displaying promotional merchandise, signing, sizing, clearance, and cleanliness of assigned areas.">
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  4. Operational Tasks

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    • Operate a cash register or other sales-related equipment to enter new accounts, conduct sales, refunds, or similar transactions.">
    • Verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.">
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  5. Compliance and Security

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    • Assure compliance with fire, safety, sanitation, and security regulations.">
    • Ensure the security of fixed assets, cash, and inventory, and practice loss prevention procedures.">
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Requirements

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  • Completion of high school or equivalent.">
  • Retail experience, demonstrated willingness, and potential for additional responsibility.">
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Compensation and Benefits

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We offer a competitive salary, estimated at $35,000 - $50,000 per year, depending on location and experience. In addition, we provide a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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About Us

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The Army & Air Force Exchange Service is a unique organization that serves Soldiers, Airmen, and their families by providing access to US goods and services worldwide. Our mission is to support our troops and their families while promoting brand loyalty and customer satisfaction.



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