**Shift Leader**

2 weeks ago

Minneapolis, Minnesota, United States Border Foods LLC Full time

About Border Foods LLC

Border Foods LLC is a leading provider of Mexican-inspired food and beverages, with a strong commitment to customer satisfaction and employee development. As a Shift Leader, you will play a critical role in driving restaurant success and creating a positive work environment for our team members.

Key Responsibilities

  • Accountability & Integrity:
    • Consistently demonstrate integrity in actions and expectations
    • Guide team members to ensure they complete all assigned duties and serve safe, quality food in a friendly manner
    • Schedule and deploy the team correctly
    • Monitor the performance of each team member and hold them accountable for standards and expectations
    • Ensure a quality customer experience by driving fast and friendly service
    • Maintain the point of sale system by reporting all system failures and verifying download accuracy
    • Ensure health and safety standards are met
    • Adhere to all local, state, and federal laws and guidelines
  • Family & Teamwork:
    • Create unity in the team by building cross-functional relationships
    • Respond to team member questions and resolve employee issues in a timely manner
    • Provide a restaurant that is a safe place for team members to work and customers to visit
    • Able to navigate challenging situations and provide appropriate guidance
    • Motivate and support the team through active listening and the ability to communicate to a wide variety of audiences
    • Represent Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution
    • Instill a recognition culture that creates a positive work environment
  • Excellence:
    • Strategic planner creates short-term and long-term strategies for restaurant success
    • Deliver profit by utilizing and interpreting the P&L in order to make the appropriate financial adjustments
    • Sourcing, hiring, and developing excellent team members
    • Conduct new hire orientation and develop the training plan for each new hire
    • Minimize loss through strict observance of cash handling policies, proper training of team members, and complying with all accounting/banking requirements
  • Empowerment:
    • Provide learning and development opportunities for all team members
    • Consistently demonstrate active and timely coaching capabilities
    • Seek and share ideas to help others succeed

Requirements

  • Must be at least 18 years of age
  • High school diploma or equivalent

Physical Demands

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.

Border Foods LLC is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.

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