Customer Support Ambassador at Starlink

6 days ago


Hawthorne, California, United States Space Exploration Technologies Full time

Company Overview

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Space Exploration Technologies is a pioneering company dedicated to advancing space technology and exploration. With its revolutionary satellite constellation, Starlink, the company aims to provide low-latency broadband internet worldwide.

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Salary

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The estimated salary for this role is $24.00/hour, with potential bonuses and stock options as part of the comprehensive compensation package.

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Job Description

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This role will involve providing exceptional customer service as an early member of the Starlink Customer Support team. Key responsibilities include triaging and resolving customer issues, analyzing trends, and designing effective support interventions.

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Required Skills and Qualifications

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To excel in this position, you should possess excellent problem-solving skills, be able to work in a fast-paced environment, and have strong communication skills. Relevant experience in customer support, technical aptitude, and knowledge of networking concepts are also essential.

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Benefits

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As a SpaceX employee, you can expect access to comprehensive medical, vision, and dental coverage, 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.

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ITAR Requirements

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Due to U.S. Government export regulations, applicants must be U.S. citizens or nationals, lawful permanent residents, refugees, or asylees, or be eligible to obtain required authorizations from the U.S. Department of State.

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EEO Statement

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SpaceX is an Equal Opportunity Employer and does not discriminate based on race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

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About This Role

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This position requires relocation to the Hawthorne facility and working all shifts, overtime, holidays, and weekends as needed. Strong attendance is an essential function of the role. Computer skills and experience working with customer support tools are also necessary.

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Relocation Information

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Applicants should be willing to relocate to the Hawthorne area and understand that this is a non-remote position.



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