Senior Workforce Analyst
4 weeks ago
We are seeking a highly skilled Senior Workforce Analyst to join our team at Bickham Services Unlimited, LLC. As a key member of our workforce management team, you will be responsible for analyzing customer service staffing needs and developing strategies to optimize performance.
Key Responsibilities:
- Develop and oversee schedules to ensure adequate staffing levels
- Support workforce analyst activities, including reporting and planning
- Monitor call volume and adjust staff resources as needed
- Collaborate with other departments to achieve established KPIs
- Complete routine forecasting of workforce needs and prepare scheduling
Requirements:
- Graduate of a two-year accredited college or university with a degree in Computer Science or Technology
- Minimum three years' experience in call center workforce operations, customer service/relations reporting, or analytical reporting
- Basic team leader or supervisory experience is a plus
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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