Senior Workforce Analyst

4 weeks ago


Houston, Texas, United States Bickham Services Unlimited, LLC Full time
Job Summary

We are seeking a highly skilled Senior Workforce Analyst to join our team at Bickham Services Unlimited, LLC. As a key member of our workforce management team, you will be responsible for analyzing customer service staffing needs and developing strategies to optimize performance.

Key Responsibilities:

  • Develop and oversee schedules to ensure adequate staffing levels
  • Support workforce analyst activities, including reporting and planning
  • Monitor call volume and adjust staff resources as needed
  • Collaborate with other departments to achieve established KPIs
  • Complete routine forecasting of workforce needs and prepare scheduling

Requirements:

  • Graduate of a two-year accredited college or university with a degree in Computer Science or Technology
  • Minimum three years' experience in call center workforce operations, customer service/relations reporting, or analytical reporting
  • Basic team leader or supervisory experience is a plus

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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