IT Operations Specialist

4 weeks ago


Atlanta, Georgia, United States DKMRBH Inc Full time

DKMRBH Inc. is seeking a skilled IT Operations Specialist to join our team. As a key member of our IT department, you will be responsible for maintaining essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

Key Responsibilities:

  • Install, configure, and support workstation software, hardware, printers, and phones
  • Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
  • Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
  • Implement applications and software upgrades and troubleshoot any performance issues
  • Train employees in using software and hardware, and provide technical support when needed

Required Skills and Qualifications:

  • Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
  • Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
  • Experienced in troubleshooting issues on end user computing devices, including desktops, laptops, and Surface Pros.
  • History of working in an Active Directory domain environment
  • Proficient at software installs and troubleshooting
  • Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

Preferred Qualifications:

  • 3+ years of experience in IT operations
  • Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
  • Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
  • Experienced in troubleshooting issues on end user computing devices, including desktops, laptops, and Surface Pros.
  • History of working in an Active Directory domain environment
  • Proficient at software installs and troubleshooting
  • Some networking knowledge, along with the ability to troubleshoot network issues from the command line.


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