Medical Intake Specialist

2 weeks ago


Rockford, Illinois, United States Hines & Associates Inc Full time

About Our Company

Hines & Associates, Inc. is a leading provider of personalized managed healthcare services, dedicated to delivering exceptional program excellence and cost containment.

Our Mission

We strive to conserve healthcare dollars while ensuring quality care through effective programs and personalized service.

Job Summary

We are seeking a highly motivated and customer-focused Medical Intake Specialist to support our Utilization Review Department. The successful candidate will be responsible for collecting intake information, creating electronic patient files, and sorting and mailing certification letters.

Key Responsibilities

  • Answer utilization review lines and direct calls to the appropriate person, retrieve voicemail, and transfer messages to the assigned nurse.
  • Collect demographic information to create patient files.
  • Print, mail, fax, and copy correspondence as necessary.
  • Perform other duties as assigned.

What We Offer

  • Quarterly bonus eligibility.
  • A full-time position with a Monday-to-Friday schedule, no weekends or nights.
  • A generous benefits package, including a 401(k) plan with a company match.
  • Paid time off.
  • A Monday-to-Friday, 9:30 am to 6:00 pm shift with shift differential available.

Requirements

  • High School Diploma or equivalent required.
  • Courses in computers, medical terminology, data entry, word processing, and secretarial training desired.
  • Knowledge of computers, data entry in databases, word processing, and multiple line telephone systems.
  • At least one year of professional office experience, with experience in a healthcare environment required.
  • A helpful and friendly telephone personality, ability to proof written material accurately, and accurate data entry ability.
  • Ability to organize a large variety of tasks and prioritize as directed by the assigned URA Team Leader.
  • Ability to work with a variety of professional staff and provide clerical backup as needed.


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