Retail Sales Associate

22 hours ago

Canton, Ohio, United States JoAnn Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at JoAnn. As a Retail Sales Associate, you will be responsible for delivering exceptional customer service, driving sales through product knowledge and innovative merchandising, and maintaining a high level of productivity and accuracy in all aspects of your role.

Key Responsibilities
  • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model to meet their needs, and engaging in friendly conversation about their projects.
  • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
  • Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks, and move product from delivering truck to sales floor as needed.
  • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
  • Maintain high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.
  • Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.
  • Proactively drives sales through product knowledge, suggestive selling, innovative merchandising, and building strong customer relationships to the JoAnn brand.
  • Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.
  • Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.
  • Works with Store Management and other Team Members on projects in a friendly and professional manner.
  • Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service.
Requirements
  • High School Diploma, GED, or equivalent preferred.
  • No experience required; 1- 3 years previous experience in a customer-centric environment preferred.
  • Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 30 hours per week in a measurement period, as defined by JoAnn and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.
  • Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.
Physical Requirements
  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.
  • Input data on computer keyboard and handheld units.
  • Use 2-way radios (hear incoming messages and provide verbal response).
  • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
  • Lift, place, and arrange items on shelves and racks.
  • Bend down and reach above head.
  • Climb and descend ladder.
  • Individually lift up to 50 pounds unassisted, and group lift +50 pounds up to -97 pounds (lifting 2lbs on a constant basis, 10lbs on a frequent basis).

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