Mail and Document Support Clerk IV

1 month ago


Madison, Wisconsin, United States WPS Health Insurance Full time

About Us

WPS Health Insurance is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. We offer health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. Our team processes claims and provides customer support for beneficiaries of the Medicare program and manages benefits for millions of active-duty and retired military personnel across the U.S. and abroad.

Our Culture

Our culture is where the great work and innovations of our people are seen, fueled, and rewarded. We create an inclusive and empowering employee experience by recognizing the benefits of Diversity, Equity, and Inclusion as an investment in our workforce—both current and future—to effectively seek, leverage, and include diverse perspectives that fuel agility and innovation on high-performing teams.

Job Summary

As a Mail and Document Support Clerk IV, you will provide routine clerical services using standard and specialized equipment and document quality assurance through specialized computer commands. You will work in an environment that serves our Nation's military, veterans, Guard and Reserves, and Medicare beneficiaries.

Key Responsibilities

  • Provide daily maintenance on various imaging and mailroom equipment
  • Open, identify, sort, index, and route documents according to internal procedures and federal regulations for Medicare Part A, Part B, Provider Enrollment, and checks
  • Perform computer-based clerical tasks requiring some diversity and application of established procedures
  • Route, log, and deliver all incoming monies according to defined procedures
  • Return documents to providers for resubmission as needed
  • Triage and characterize incoming documents, applying classification attributes within policy administration systems based on relevant contract and customer requirements
  • Perform key contextual and update edits on fields not passing programming edits at a performance rate of 100%
  • Have high attention to detail and accurately enter claim types, resolve edits by determining correct action to be taken on various types of errors, assess claims to determine type
  • Be organized and detail-oriented
  • Be computer proficient
  • Have the ability to lift up to 50 lbs to perform work functions

What You'll Gain

  • Enjoying a variety of job functions and working with a wide array of documents
  • Seeing tangible results from a high production environment
  • Working in an environment that serves our Nation's military, veterans, Guard and Reserves, and Medicare beneficiaries
  • Working in a continuous performance feedback environment that will challenge you, and allow you to challenge others
  • Experience working in an environment that serves our Nation's military, veterans, Guard and Reserves, and Medicare beneficiaries

Requirements

  • U.S. citizenship is required for this position due to Department of Defense restrictions
  • High school diploma or equivalent
  • 1 or more years of experience using personal computer with basic keyboarding and data entry skills
  • Ability to learn departmental procedures for handling a variety of document types
  • Ability to lift up to 50 lbs regularly to fulfill work functions
  • Must live within vicinity of Madison, WI campus location

Preferred Qualifications

  • Experience in Medicare mail processing
  • Experience in MVH mail processing
  • Knowledge regarding preparation and processing of incoming mail
  • Demonstrated proficiency with Imaging functions

Additional Information

  • Start Date: ASAP
  • Starting Base Salary: $17.20/hour
  • Work Schedule: Onsite 8-hour shift Monday-Friday between 6:00am - 7:00pm CT
  • Training: 1st shift
  • Work Location: This role requires in-person work at our new 5049 Tradewinds Parkway location in Madison, WI. Employee is required to live within the vicinity of this office location.

Benefits

  • Bargaining Unit position
  • Performance bonus and/or merit increase opportunities
  • 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
  • Competitive paid time off
  • Health insurance, dental insurance, and telehealth services start DAY 1
  • Employee Resource Groups
  • Professional and Leadership Development Programs
  • Review additional benefits


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