Front Desk Hospitality Manager

1 week ago


Williston, North Dakota, United States Mainstay Suites Williston, ND Full time
Job Overview

Mainstay Suites Williston, ND is seeking a skilled Front Desk Hospitality Manager to lead our front office team and provide exceptional guest service. As a key member of our hotel staff, you will be responsible for managing the day-to-day operations of the front desk, ensuring seamless guest experiences, and promoting a positive and welcoming atmosphere.

Job Responsibilities
  • Guest Service: Respond to arriving, departing, and in-house guests with professional courtesy, providing accurate and timely information, and resolving issues promptly.
  • Team Leadership: Supervise, motivate, and train front office personnel, fostering a positive work environment and encouraging open communication.
  • Problem-Solving: Address departmental guest complaints efficiently and effectively, within company guidelines.
  • Administrative Tasks: Manage room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue, prepare financial reports, and compile rate and availability calendars.
  • Communication: Engage with guests and employees verbally and in writing, answering questions, providing clear direction, and organizing meetings to disseminate pertinent information.
  • Corporate Marketing: Implement and monitor all corporate marketing programs, promoting the hotel's services and facilities.
Requirements and Qualifications
  • Education: High School diploma or equivalent required.
  • Experience: Experience working with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards preferred.
  • Skills: Excellent communication, problem-solving, and leadership skills; basic computer skills; ability to speak, read, write, and understand English fluently.
Compensation and Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, as well as an array of benefits including medical, dental, and vision insurance, vacation and holiday pay, same-day pay, employee assistance program, career growth opportunities, reduced room rates, third-party perks, 401(k), employee assistance program, employee discount, flexible schedule, flexible spending account, life insurance, parental leave, and referral program.



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