Customer Experience Representative

6 days ago


miami, United States New Edge Associates a Talent Acquisition Firm Full time

We are seeking a dedicated and professional Customer Experience Representative to join our team at New Edge Associates, a Talent Acquisition Firm. This role is ideal for individuals with a strong background in call center or banking environments.

As a key member of our customer service team, you will be the first point of contact for our clients, providing exceptional support and addressing their concerns in a timely and professional manner.

Key Responsibilities:

  • Provide top-notch customer service via phone calls, ensuring that client inquiries are addressed promptly and efficiently.
  • Assess and address customer complaints and issues, utilizing strong problem-solving skills to resolve problems effectively.
  • Manage administrative duties related to customer interactions, maintaining accurate records of communications and document customer interactions as necessary.

Requirements:

  • Two years of experience in a call center or banking setting, with a strong focus on customer service and support.
  • Ability to respond to customers' questions over the phone in a timely and professional manner.
  • Trilingual English, Spanish, and Portuguese language proficiency.
  • A minimum of two years of experience in a similar role, with a proven track record of delivering exceptional customer experiences.

Estimated Salary: $50,000 - $60,000 per year, depending on experience and qualifications.



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